Welcome to Out of the box merch' FAQ's page

There are no minimum order quantities for custom merch orders, except for screen printed items. The more you purchase the cheaper items become.

Find the merch you wish to purchase and place an order.

Then download the template from the product page or the template page, follow the instructions, and then email the templates back to us with your order number.

Or download the templates first, sort your artwork out, place your order, and then email the templates back to us with your order number.

Its as simple as that.

Unfortunately, we do not have a design service, we have templates for you to download and to add your own artwork to them.

We can and do slightly adjust artwork to help fit onto merch if it is needed. This is as much as we can do.

Please make sure you have your artwork ready for printing, otherwise this could cause delays or extra costs with your order.

We pride ourselves with having quick turn around times, in most instances we have most orders fulfilled with in 2-7 days, and are shipped tracked 48.

In some instances the order can take a little longer, depending on the order size and stock availability, but this normally takes no longer than 14 days.

Print on Demand (POD) is a process where products are produced only when they are ordered, eliminating the need for large upfront investments in inventory.

With POD, digital files are stored and when an order is placed, the product is printed, and shipped directly to the customer. This model allows for greater flexibility for creators, as you can easily publish and distribute your work without worrying about inventory management or the financial risk of unsold stock.

Additionally, POD enables niche markets to be served more effectively since products can be tailored to specific audiences without the constraints of traditional publishing models.

From a consumer perspective, POD offers a wider selection of products, reduces the environmental impact associated with excess inventory and waste.

However, there are some drawbacks to consider, such as potentially higher unit costs, we do also offer bulk buying options in our custom merch section if you need a large order for things like stalls, tours or your own stores, but overall, Print on Demand has revolutionised the merchandising industry by democratising access to production and distribution channels, empowering independent creators, and meeting the demand for personalised and unique products in today's market.

Please use the contact form to get in touch

Yes you can, you can open a store (if your application is successful) to sell the merch, and if you need merch for a tour or stalls you can bulk order items you already sell or you can order merch with new designs.

We are working on you being able to send us your merch, hire shelving space and we can pack & post the merch when purchased. Send us a message if you'd like to know more.

Payment is made on a monthly basis at the start of each month, and made through PayPal.

Yes, there is a one of yearly fee of £25 which covers the cost of running the website and making updates.

There are also the normal PayPal fees which come off of your monthly payments, when you are paid for your merch sales.

Shipping is paid by the customer, and is fulfilled by us. We set the postage costs which covers the costs of materials and labour for packing. All items are sent out tracked 48.

Returns & refunds are allowed within 14 days, in original condition and packaging.

There is a 10% restock fee to the customer for returns and refunds if accepted.

Returns and refunds are also allowed if there has been a mistake on our part, the order is damaged, or goes missing during shipping.

Shipping costs are calculated based on size & weight. Free shipping is available over a certain weight and or an amount spent on an order.

Delivery is made by The Royal Mail or Parcelforce tracked 48 unless stated or pre-arranged.

You shall receive a tracking number to your supplied email address for you to track your item/s once it has been sent for delivery.

If you do not receive one, please get in touch.

If delivery is outside of the UK then it shall be the respective partners of The Royal Mail or Parcel Force who shall then take over the shipping.

Yes, you can pick up your order, unfortunately it is by appointment only. Please get in touch before ordering.

Problems can occur with delivery for several reasons, if you do have a problem with your delivery, such as a delayed order, an incomplete order, damaged items etc then please get in contact with customer services immediately through the contact form on this page.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Items sent back to us without first requesting a return will not be accepted.

Custom/Personalised items are non-returnable.

If the return is for anything other than damage, a defect, or a wrong item, on our part, then there is also a 10% restocking charge, to cover the costs of the admin and labour of restocking the returns.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Custom or personalised items are non-returnable. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

There is a 10% restock charge, if the return is for anything other than damage, a defect, or a wrong item, on our part.

Please be aware that custom and sale items are non-refundable.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us.

Have a look at our Refund Policy for more information.

Exchanges are not accepted, you would need purchase the new item, and then to apply for a return.

We recycle materials such as paper, cardboard, and plastics. By diverting these materials from landfills, we help reduce pollution and conserve valuable resources.

Whenever possible, we reuse packaging materials for our shipments. This not only cuts down on waste but also helps in reducing the demand for new packaging supplies.

We carefully select our suppliers based on their commitment to ethical and sustainable practices, as best we can.

This includes fair labour practices, environmentally friendly manufacturing processes, and sustainable resource management.

we aim to contribute positively to the environment and encourage our customers to join us in our sustainability journey. Together, we can make a significant impact.

Thank you for supporting our commitment to a greener future.